We strongly recommend to read MelodyCan FAQ section to see if your question has already been answered

Q: The software asks for a license code. Do I need a license code to try the software?
A: No. You can try the software trial version without a license code. It has 30 seconds conversion limitation for audio files and 3 minutes for video. After the program activation, it will convert your files completely.

Q: What are the system requirements?
A: Minimum system requirements are:
Windows Vista x32, Windows XP x32 or Windows 2003 x32
256 Megabyte RAM
Windows Media Player, QuickTime Player or Real Player installed (depending on the file format you’re converting)

Q: What kind of files can MelodyCan convert?
A: MelodyCan can convert any file that can be played in Windows Media Player, QuickTime Player or RealPlayer on your PC, e.g. DRM protected and non-protected WMA, M4P, AAC, WAV, MP3, OGG, OMA, WMV files etc. MelodyCan also supports Real Audio files and audiobooks.

Q: What output formats does MelodyCan support?
A: For audio conversion MelodyCan output formats are MP3, M4A (MPEG4 AAC) and WAV, for video conversion – MP4 and AVI.

Q: Why can’t I convert my files?
A: Please be sure you can play your files in Windows Media Player, QuickTime Player or RealPlayer (depending on the file type) on your computer. If you can do this, MelodyCan must convert these files.

Q: Can I copy my DRM protected files to iPod?
A: Yes, you can copy DRM protected files to your iPod after you have converted them with MelodyCan.

Q: Can I burn my DRM protected music to CD?
A: Yes, you can burn your songs to CD, after you have converted them with MelodyCan.

Q: Does MelodyCan preserve ID3 tags?
A: Yes, it does.

Q: How do I achieve the best conversion quality?
A: Please check your MelodyCan settings, select the highest compression quality and make sure that your PC is not used by any CPU-intensive tasks during the conversion process.

Q: I didn't get my license code!
A: Please e-mail support@melodycan.com, describe your problem and provide us with your order details (your full name, e-mail address, order / reference number).

Q: Can I use my MelodyCan license code on multiple computers?
A: No. One license code can be activated on one PC.

Q: What is the difference between Platinum and Professional editions?
A: Platinum edition converts 2 files at the same time and has maximum audio conversion speed 6x, while Professional edition can convert up to 16 files simultaneously with conversion speed up to 50x ( depending on your PC performance). Professional edition also includes Audio CD Ripper.

Q: Can I convert video files with MelodyCan?
A: Yes, you can. Please note that you need MelodyCan Ultra Video edition for this.

Q: I can’t find MelodyCan YouTube Ripper!
A: MelodyCan YouTube Ripper is a plug-in for Internet Explorer. You can convert and save the desired video clips by clicking “Rip YouTube File” button.

In case you haven't found the answer, please send your detailed problem description to support@melodycan.com
Please provide more information than just "the software doesn't work for me", and we will assist you as quick as it’s possible.

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